Salesforce Restores Agentforce Mobile SDK Connections After Authentication Disruption
Salesforce resolved an Agentforce connection disruption on November 12, 2026, after customers using the mobile SDK and Life Sciences iPad integrations were unable to connect to Agentforce agents. The incident affected a set of AUS production instances and ran from 03:00 UTC on November 11 to 17:21 UTC on November 12. Salesforce restored the previous authentication configuration, and the affected connections were working as expected at resolution. The incident record lists the disruption as lasting one day and 14 hours. (status.salesforce.com)
Authentication configuration blocked mobile connections
During the incident, Salesforce identified a recently applied authentication configuration that stopped passing a required identifier in connection requests. Customers could encounter errors related to missing sessions or tenant keys. Salesforce tested the correction before applying it to affected production instances, then confirmed that mobile SDK and Life Sciences iPad connections had recovered. (status.salesforce.com)
Salesforce said it will conduct a full investigation into the technical trigger, underlying cause, and preventive actions. The resolution notice does not identify a customer-side code or configuration change as required.
