Adobe Journey Optimizer Impacted in September 24 Platform Incident
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Adobe Journey Optimizer was included in a performance incident affecting Platform Core Services and Real-Time CDP on September 24, 2026, beginning at 00:05 UTC and lasting about one hour. (isdown.app)
Adobe Journey Optimizer Included in September 24 Platform Incident
The affected components listed in Adobe’s public status history included Adobe Journey Optimizer, Adobe Platform Core Services, Adobe Experience Platform, and Real-Time CDP. The incident was classified as a minor performance issue rather than a security event or planned maintenance. (status.adobe.com)
An independent IsDown incident record places the start at 00:05 UTC on September 24 and reports a duration of about one hour. ModSquad’s Adobe status history records the same date, time, and affected component group. (isdown.app)
The available records do not identify a specific journey, channel, API, audience evaluation process, decisioning function, or region that failed. They also do not report message loss, profile corruption, or a data exposure. Teams reviewing activity from the incident window should compare AJO journey execution logs, message delivery results, Real-Time CDP activity, and Adobe Experience Platform monitoring rather than assume that every tenant or workflow was affected uniformly.
