Adobe Marketo Engage Faces Major Americas UI Outage on October 13, 2026
Adobe Marketo Engage experienced a major availability incident on October 13, 2026, disrupting user interface access for some customers in the Americas region. Adobe’s status record shows the incident ran from 6:15 a.m. to 11:04 a.m. GMT and affected the Marketo Ashburn-AB45 environment. The Adobe incident record identifies MLM Web as the impacted service and reports blank screens or difficulty accessing the application after sign-in. (status.adobe.com)
The outage affected a specific Marketo Engage environment
Adobe scoped the incident to a subset of customers rather than reporting a platform-wide Marketo Engage outage. The published impact details identify the Americas region, the Marketo Ashburn-AB45 environment, and the MLM Web service. The notice did not provide additional impact details for APIs, CRM synchronization, campaign processing, forms, email, or LaunchPoint integrations. (status.adobe.com)
The incident was also recorded independently as a resolved major Adobe Marketo Engage outage lasting about five hours, which matches Adobe’s 4-hour-49-minute service window. The independent outage record confirms that Marketo Engage and Adobe Experience Cloud users experienced an availability issue on October 13. (isdown.app)
Adobe’s public update confirms service recovery but does not include a root-cause explanation or a required configuration change for customers. Teams that encountered blank screens or failed sign-ins should verify that the Marketo Engage interface is accessible again and confirm that users in the affected environment can authenticate normally.
