HubSpot Salesforce Integration Outage Affected Customers Globally
HubSpot’s Salesforce integration was unavailable for some customers on September 24, 2026, after a bad system configuration change unexpectedly disconnected accounts and removed the integration from HubSpot’s App Marketplace. HubSpot marked the incident resolved at 5:21 PM EDT after nearly eight hours of disruption across North America, Europe, and Asia Pacific in its official incident report. (status.hubspot.com)
Salesforce Integration Restored After Configuration Error
The incident began at 9:26 AM EDT. Affected customers could find that their existing Salesforce connection had been disconnected, while the integration was temporarily unavailable for new installation through the App Marketplace. HubSpot said it expected data to refresh once the service was restored.
Independent outage monitoring from IsDown’s incident record recorded the same disruption, identified HubSpot Integrations as the affected component, and confirmed that HubSpot’s status returned to normal after the incident. (isdown.app)
What HubSpot-Salesforce Administrators Should Check
The outage is resolved, but teams that rely on the connector should confirm that the integration is connected, review synchronization errors, and check records or campaign updates created between 9:26 AM and 5:21 PM EDT on September 24. HubSpot stated that data was expected to refresh after restoration, but the status notice did not specify whether every customer’s queued or failed synchronization would require manual reconciliation.
The event is separate from a general HubSpot CRM outage. It affected the Salesforce integration component, so portals that did not use the native Salesforce connector were not identified as impacted by this incident.
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