Tag: Koa CRM

Koa is Salesforce’s first CRM reasoning model for Agentforce. It is designed for complex, multi-step CRM workflows.

It helps Agentforce agents reason through tasks such as updating opportunities, routing cases, scheduling follow-ups, qualifying leads, and resolving service requests.

Salesforce says Koa was post-trained from NVIDIA Nemotron 3 Super with synthetic CRM scenarios, without customer data. The scenarios model policies, tool calls, and action sequences.