Marketing Automation, Salesforce Marketing Cloud, SFMC Tips & Tricks

Open a case with salesforce support

Open a case with salesforce support

As the title says open a case every time you experience issue or some feature you used on another instance and now is gone.

Why open a case?

  • Support can see more than you will ever do.

For example when you automation fails with detailed error “Error has occurred”. Simple solution is to “open a case”. Support will tell you exactly what happened. You need to enable features like dynamic sender profiles, data extension send templates etc.

  • Support can give you information

You are not certain of how some feature works or behaves in certain scenarios and the answer cannot be find in traditional way ask support.

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Marcel Szimonisz
Marcel Szimonisz
MarTech consultant As a marketing automation consultant, I specialize in problem-solving, process automation, and driving innovation for clients' marketing platforms.

I hold certifications in Adobe Campaign v6 (3x certified) and Salesforce Marketing Cloud (5x certified), as well as 1x Salesforce Associate certified.

Moreover, I serve as a community advisor for Adobe Campaign, providing expert insights and guidance.

Beyond my professional pursuits, I explore various programming languages, CMSs, and frameworks, enhancing my technical expertise and staying at the forefront of industry advancements.
Take a look at our subscription offering in case you are looking for a Marketing Automation Consultant.

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