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Fix delivery template error in Alert activity

Sooner or later, you will be tasked with creating alert notifications in Adobe Campaign Classic. Technical notifications are very useful, especially for monitoring technical processes.

Alert notifications can be used to notify certain groups or operators when, for example, there was no file on SFTP or a particular marketing campaign has not had any recipients to send to.

Sometimes, we encounter problems where alerts result in errors, and the log shows that a delivery with a specific ID cannot be found.

This activity error can be caused by several different reasons. Here are the most common ones:

  • You do not have the rights to access the delivery template used in the alert.
  • Sometimes, when we move items from one environment to another where primary keys are different, you will need to reselect the delivery template in the advanced settings.
  • If the referenced template does not exist, you will have to create a new one and refer to it.
Select delivery template in the Alert activity

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MarTech consultant

Marcel Szimonisz

Marcel Szimonisz

I specialize in solving problems, automating processes, and driving innovation through major marketing automation platforms.

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