ACC Tips & Tricks, Marketing Automation

Fix delivery template error in Alert activity

Adobe Campaign Classic tips

Sooner or later, you will be tasked with creating alert notifications in Adobe Campaign Classic. Technical notifications are very useful, especially for monitoring technical processes.

Alert notifications can be used to notify certain groups or operators when, for example, there was no file on SFTP or a particular marketing campaign has not had any recipients to send to.

Sometimes, we encounter problems where alerts result in errors, and the log shows that a delivery with a specific ID cannot be found.

This activity error can be caused by several different reasons. Here are the most common ones:

  • You do not have the rights to access the delivery template used in the alert.
  • Sometimes, when we move items from one environment to another where primary keys are different, you will need to reselect the delivery template in the advanced settings.
  • If the referenced template does not exist, you will have to create a new one and refer to it.
Select delivery template in the Alert activity

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Marcel Szimonisz
Marcel Szimonisz
MarTech consultant As a marketing automation consultant, I specialize in solving problems, automating processes, and driving innovation in my clients' marketing platforms.

I hold certifications in Adobe Campaign v6 (3x certified) and Salesforce Marketing Cloud (5x certified).

Additionally, I serve as a community advisor for Adobe Campaign, offering expert insights and guidance.

In addition to my professional pursuits, I also enjoy exploring various programming languages, CMSs, and frameworks, further enhancing my technical expertise and staying at the forefront of industry advancements.
Take a look at our subscription offering in case you are looking for a Marketing Automation Consultant.

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