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Refresh Delivery in Transactional Journey

The process might seem straightforward at first glance—simply refreshing the email delivery content in Salesforce Marketing Cloud should suffice to receive the updated email contents. However, there’s more to consider. Salesforce Marketing Cloud utilizes server-side caching, which may display outdated content. Understanding when the cache refreshes isn’t always clear. In scenarios where immediate changes are critical, it becomes essential to signal that our content has been updated and prompt the system to use the latest version. Correct?

I wil show you simple trick that will refresh the template inside transactional journey. Navigate to transactional journey and open email activity and in drop down select “Activity summary”

Salesforce Marketing Cloud - select new template from already running journey

Here are two options available to us: we can either “reselect” the same template or preview the template to ensure that everything looks as expected.

Select different template

In dropdown select “Select different Message” and follow the steps after you have reselected the same template click on “Done”.

Salesforce Marketing Cloud - select new template from already running journey

Preview & Test

Click on “Preview & Test” in the dropdown menu. Follow the same process as you would when sending test emails for any other delivery template. Once done click back button that will navigate back to the activity summary and there click “Done”

Salesforce Marketing Cloud - Saving... Do not exit this window.

The delivery template will refresh, and with the subsequent API call, you will receive the updated contents in your mailbox.

If you need to refresh multiple transactional journeys simultaneously, there’s a simple trick you can follow. Create a new autosuppression list, select the transactional channel, and then publish it. This action will trigger the refresh of all transactional journeys at once.

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MarTech consultant

Marcel Szimonisz

Marcel Szimonisz

I specialize in solving problems, automating processes, and driving innovation through major marketing automation platforms.

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