Journey builder, Marketing Automation, Salesforce Marketing Cloud, SFMC Tips & Tricks

Refresh Delivery in Transactional Journey

Salesforce Marketing Cloud Tips

The process might seem straightforward at first glance—simply refreshing the email delivery content in Salesforce Marketing Cloud should suffice to receive the updated email contents. However, there’s more to consider. Salesforce Marketing Cloud utilizes server-side caching, which may display outdated content. Understanding when the cache refreshes isn’t always clear. In scenarios where immediate changes are critical, it becomes essential to signal that our content has been updated and prompt the system to use the latest version. Correct?

I wil show you simple trick that will refresh the template inside transactional journey. Navigate to transactional journey and open email activity and in drop down select “Activity summary”

Here are two options available to us: we can either “reselect” the same template or preview the template to ensure that everything looks as expected.

Select different template

In dropdown select “Select different Message” and follow the steps after you have reselected the same template click on “Done”.

Preview & Test

Click on “Preview & Test” in the dropdown menu. Follow the same process as you would when sending test emails for any other delivery template. Once done click back button that will navigate back to the activity summary and there click “Done”


The delivery template will refresh, and with the subsequent API call, you will receive the updated contents in your mailbox.

If you need to refresh multiple transactional journeys simultaneously, there’s a simple trick you can follow. Create a new autosuppression list, select the transactional channel, and then publish it. This action will trigger the refresh of all transactional journeys at once.

Oh hi there 👋
I have a FREE e-book for you.

Sign up now to get an in-depth analysis of Adobe and Salesforce Marketing Clouds!

We don’t spam! Read our privacy policy for more info.

#journey builder #salesforce marketing cloud #transactional emails
Marcel Szimonisz
Marcel Szimonisz
MarTech consultant As a marketing automation consultant, I specialize in solving problems, automating processes, and driving innovation in my clients' marketing platforms.

I hold certifications in Adobe Campaign v6 (3x certified) and Salesforce Marketing Cloud (5x certified).

Additionally, I serve as a community advisor for Adobe Campaign, offering expert insights and guidance.

In addition to my professional pursuits, I also enjoy exploring various programming languages, CMSs, and frameworks, further enhancing my technical expertise and staying at the forefront of industry advancements.
Take a look at our subscription offering in case you are looking for a Marketing Automation Consultant.

Leave a comment

Your email address will not be published. Required fields are marked *

Similar posts that you may find useful

Adobe Campaign Classic tips
ACC Tips & Tricks, Adobe Campaign, Marketing Automation

Change delivery code after it was sent

1 minute read

Sometimes, it happens that you execute a campaign, and you realize that some information on the delivery is simply not correct. But don’t worry! Before your analysts pick up the raw data, we can change it at any point. You might have tried to change it from the campaign dashboard but found that the data […]

Continue reading
Salesforce Marketing Cloud Tips
Marketing Automation, Salesforce Marketing Cloud, SFMC Tips & Tricks

WOW! SQL queries are case insensitive

1 minute read

I recently discovered that when querying data views, case sensitivity in column names doesn’t make a difference; it consistently picks up the column when named correctly. Let’s explore where else column case sensitivity doesn’t play a significant role. First let’s create a data extension with some columns so we can test following in Query studio, […]

Continue reading
Salesforce Marketing Cloud Tips
Marketing Automation, Salesforce Marketing Cloud, SFMC Tips & Tricks

Power of AMPScript Functions in SSJS

3 minutes read

Have you ever wondered, while working with SSJS, if there was a function in SSJS similar to the one you use in AMPscript? What if I told you that you can bring native AMPscript functions to SSJS? Today, I will show you how to incorporate the best features from both scripting worlds into SSJS automation, […]

Continue reading
Salesforce Marketing Cloud Tips
Marketing Automation, Salesforce Marketing Cloud, SFMC Tips & Tricks

How to add segments to proof subject

1 minute read

Issues arise when an email’s HTML contains personalization that includes multiple different variants, that is altering the appearance of the personalized email. Quality assurance (QA) of such proofs can become exceptionally challenging, particularly in cases where there are minor changes across variants or a substantial number of variants present. You can devide your variants by […]

Continue reading
Email marketing terminology
Marketing Automation

Email marketing (automation) basics

4 minutes read

Email marketing automation has become a crucial aspect of every campaign manager’s day-to-day work. Whether you’re using any email marketing automation platform, understanding the fundamentals is essential. This guide covers the basics that are shared across all platforms, ensuring you have a solid foundation in email marketing automation. Multichannel interaction Reach your recipients through various […]

Continue reading