SFMC TIP | Open a case

in  Marketing Automation, Salesforce Marketing Cloud, SFMC Tips & Tricks
less than a minute read
SFMC tips and tricks

As the title says open a case every time you experience issue or some feature you used on another instance and now is gone.

Why open a case?

  • Support can see more than you will ever do.

For example when you automation fails with detailed error “Error has occurred”. Simple solution is to “open a case”. Support will tell you exactly what happened. You need to enable features like dynamic sender profiles, data extension send templates etc.

  • Support can give you information

You are not certain of how some feature works or behaves in certain scenarios and the answer cannot be find in traditional way ask support.

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