As the title says open a case every time you experience issue or some feature you used on another instance and now is gone.
Why open a case?
- Support can see more than you will ever do.
For example when you automation fails with detailed error “Error has occurred”. Simple solution is to “open a case”. Support will tell you exactly what happened. You need to enable features like dynamic sender profiles, data extension send templates etc.
- Support can give you information
You are not certain of how some feature works or behaves in certain scenarios and the answer cannot be find in traditional way ask support.