SFMC TIP | Open a case

in  Marketing Automation, Salesforce Marketing Cloud, SFMC Tips & Tricks
less than a minute read

As the title says open a case every time you experience issue or some feature you used on another instance and now is gone.

Why open a case? Support can see more than you will ever do. For example when you automation fails with detailed error “Error has occurred”. Simple solution is to “open a case”. Support will tell you exactly what happened. You need to enable features like dynamic sender profiles, data extension send templates etc.